My Canon A95 digital camera ran into some funny problem early this year and I was contemplating if I need to go in for a new one. To shell out 400-500 SGD for a basic digital camera was something I was not too convinced about. The DSLR models were 1100 upwards!
2 years since I bought the camera, and being out of warranty, I first settled to send the camera for service, get a quote and then decide on going in for a new one. Before sending it for service, not to be fooled, I did a bit of google (I've no clue where my life would head without Google) based on the symptoms and came across Canon's website which admitted defect in the CCD's supplied by Sony for several models. I was overjoyed to find mine in the list and the symptoms matching theirs and the best part, no warranty or proof of purchase required!
Immediately I set off to their Service Centre at Keppel Bay and gave the camera for service. While I was told that it would take 2 weeks for them to respond, if it is indeed the CCD problem, the same being fixed and delivered home, free of cost but if it is due to something else, then they'd revert with a quote. This actually sent butterflies again in my stomach. I came back to office with a confused mind and 3 days after I had sent in my camera for service, the same has been fixed and delivered home this morning!
I should say their customer service has exceeded my expectations though I was a bit disappointed after knowing that if the CCD problem could not be have been fixed, my camera would have been replaced with an equivalent current model! Joke's apart, hope this post of mine can help the needy one's who face similar problems.
Curse the lord!!!
No comments:
Post a Comment